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Business Improvement Manager

St Catherine's Hospice
2018-06-01 — 2022-07-01

Strategy and business plan support, project management including new business-critical system implementation, new service launch and supporting team-level business efficiency gains and improvement initiatives.

Volunteering Development Manager

St Catherine's Hospice
2014-09-01 — 2018-06-01

Strategic oversight of 900 volunteers and delivery of new strategy, policy advisor and risk manager for legal, personnel and service development issues, and delivered a hearts and minds change campaign for volunteer involvement and patient experience, including designing and delivering organisation-wide training programmes.

Head of Development

3VA (a Council for Voluntary Services)
2010-04-01 — 2014-09-01

Senior management team member, operational management for advice services including start-ups, governance and funding, training programme, membership, lobbying and advocacy, communications and marketing, events management and the Volunteer Centre (led on behalf of Sussex-partnership) and advocacy on behalf of 3VA and the wider sector.