Introducing a new online Fraud reporting form

The Scottish Government did not have an online function for reporting benefit fraud in Scotland when I joined this team. This was an existing problem as fraud offences were being committed against the agency regularly. The primary means of reporting this was via the Department for Work and Pensions (DWP) website. This placed a dependency on our agency waiting for information coming from our colleagues at the DWP. To ease this issue, I worked alongside a large and diverse team of stakeholders to plan, design and introduce a new online fraud reporting form. This form was to sit on the main Scottish Government website, mygov.scot. From inception to delivery, the project took around 11 months to complete in full. The online fraud reporting form was launched on the mygov.scot website in August 2020.