Developing customer experience for Europe's fastest growing startup, CAZOO

At Cazoo, he led CX development at ex-Zoopla founder Alex Chesterman’s new online car sales start-up. Developed their end-to-end customer experience integrating the whole ecosystem/journey including comms, digital experience and customer services. Working with both the Chief Customer and Chief Product Officers, and delivering to the CEO, he identified customer and business needs using primary research and senior stakeholders workshops and working sessions, spanning data, technology, operations, product and marketing teams, to build a differentiated CX fit for exponential growth.